Terms & Conditions

Terms and Conditions

Introduction 

We welcome you on our yachts for your Overnight Stay and/or Skippered Yacht Charter, we want you to make the most of & fully enjoy your experience with us. The information given here will assist and help you to understand that chartering a yacht is a simple exercise. Our aim is always to ensure you that your comfort and safety are a priority while you enjoy the beauty of Pittwater. All our yachts are in Survey with Australian Maritime Safety Authority (AMSA) and carry onboard a documented Safety Management System (SMS) and operate under Maritime Laws and Regulations as prescribed.

Definitions

• Charter: the hire of the yacht from Taylor Made Escapes by the Charterer, the Charter being an overnight stay or skippered yacht charter.

• Charterer: The client of Taylor Made Escapes.

• Charterer’s Group: All the passengers who will take part in the Charter.

• Skippered Yacht Charter: A skippered charter departing from the nominated wharf for duration booked by the Charterer.

• Overnight Stay: An Overnight Stay. Guests are picked up from the nominated wharf, an induction on the yacht is conducted by a TME staff member and guests stay onboard (without a TME staff member), picked up and taken ashore at end of duration of Charter.

• Experience: Either a Day Charter or Overnight Stay.

• Skipper: Qualified person in charge of the yacht or Tender.

• Booking: Full payment made and booking confirmation issued.

• Wharf: Palm Beach Ferry Wharf, Pittwater Park, Palm Beach 2108.

• Operator: Asherton Constructions Pty Ltd ABN 31 108 351 980 trading as Taylor Made Escapes Yacht Charter and Accommodation and referenced in this document as Taylor Made Escapes.

• Packaged Bookings: A Charter sold by a third party for either a Skippered Yacht Charter or an Overnight Stay. Payment for the experience is generally to the provider and add ons are paid directly to Taylor Made Escapes.
  

General Safety

• Sailing on a yacht is a fantastic experience but can contain an element of risk. Please be aware of your surroundings when the sails are up. There is a risk of personal injury by things such as flapping sails, loose lines (ropes) around cockpit and foredeck areas, the boom moving about over your head, open hatches on foredeck and general movement of yacht caused by wind and waves. Be aware that wash from other boats can cause sudden waves that can rock the yachts momentum. 

• Whilst every care is taken to ensure your safety, we do not accept responsibility for injury, damage or loss incurred for the duration of or in subsequent relation to the charter. 

• You must obey any instruction given by the yacht Skipper.

• Only get on/off the yacht or tender once tied up and Skipper has advised it is safe to do so.

• If you leave the vessel to enter the water, you do so at your own risk, and you are responsible for your safety.

• Always use sunscreen, all yachts have SPF50 onboard for your use.

• The Skipper may terminate your Charter immediately if your behaviour is inappropriate such as displaying signs of heavy intoxication, be under the influence of an illegal substance, cause distress, damage, danger, harassment or annoyance to any guest or staff member, or you refuse to comply with instructions or orders of staff. Under these circumstances no refund will be available. 

• Please inform us prior to your charter if you have any food allergies or health conditions which may affect your safety on the skippered yacht charter or overnight stay. We will do our uttermost to ensure your safety and cater to any allergies, but we do not take responsibility should you have a negative reaction to something out of our control. You enter onto the yacht at your own risk with due regard to the risks involved in the activity. 

• We recommend suitable clothing for boating along with appropriate and comfortable rubber soled footwear. No dark soled shoes, stilettos, or high heels are permitted on the yachts. 

• We take no responsibility for guest personal belongings while on the wharf, in tender or on yacht.

• All yachts have fire extinguishers, fire blanket and a first aid kit onboard. 

• If at any time you are feeling unsafe or unwell, please let your Skipper know so they can try to make you more comfortable.

• If prone to motion sickness, please take medication prior to Charter e.g. Travel Calm, to help settle you, these should be taken at least 12 hours prior to arrival, always follow dose recommendations.

Weather

We want you to always feel safe and comfortable while on Charter, please read the following carefully: 

• Charters still proceed if the weather is raining, overcast, lack of wind, scattered showers, cool or any other weather factor that is not making it unsafe to operate.

• Unsafe weather including high winds, heavy rain, storms and rough seas, as determined by your Skipper, may require your Charter to be rescheduled to another date. Postponements initiated by Taylor Made Escapes will be rescheduled at the earliest mutually convenient date.

• Our Skipper will determine if it is unsafe to proceed and may contact you prior to Charter to raise as it as a possibility.

• You will have one opportunity to reschedule if we postpone. Any cancellation or postponement of rescheduled Charter by you will result in forfeiture of full charter fee.

 Booking

• Taylor Made Escapes reserves the right to accept or reject a booking for any reason. This may include if a yacht has been pre -booked or is unavailable for any reason. 

• We will endeavour to meet all your needs in terms of your selected day and time however we cannot always accommodate this but will do our utmost to satisfy your wishes.

• All Charters, except for Packaged Bookings or if booked through a Supplier, must be paid in full in advance. We accept all major Credit Cards, EFT and PayID. 

• A booking confirmation will be sent via email only after full payment is made.

• If you cancel after payment, more than 14 days prior to the Charter departure date on booking confirmation, Taylor Made Escapes may refund up to 80% of the total cost. 

• A Charter cancelled within 14 days of Charter date departure will not receive a refund.

• All prices are in AUD and include GST.

• Taylor Made Escapes reserves the right to change advertised prices without notice however any jobs quoted up to 21 days prior to this change will be at the rate quoted. 

Gift Vouchers

• Gift Vouchers are valid for three years from the date of issue and cannot be ‘cashed in’ or transferred. Gift Vouchers are non-refundable.

• All Gift Vouchers are purchased based on AUD dollar value or a nominated experience. 

• If an experience cost is greater than voucher monetary value, the difference can be paid for upon booking.

• Gift Vouchers are customised with wording based on your requirements.

Overnight Stay

• On boarding, a comprehensive induction is given by our staff to familiarize you with features, safety equipment, kitchen/bathroom etc onboard the yacht. We ask you to sign a form stating this induction has been carried out.

• All yachts are on permanent moorings located South of Palm Beach Ferry Wharf & not far off Snapperman Beach/Pittwater Park.

• Under no circumstances may the yacht be moved off the mooring by the Charterer. There is no exception to this rule.

• A $100.00 fee is applicable for any call out from yachts during overnight stays. This fee is exempt in the event of exceptional circumstances such as a weather or serious medical emergency as determined by Taylor Made Escapes.

• A rowing dinghy is provided for your use. If planning to spend time or dine ashore, please ensure the dinghy is pulled far enough up on the sand so it does not float away. A lifejacket must be worn when rowing alone or by all persons after sunset. 

• We are not responsible for the operation of rowing dinghy. If needed, we will give you a rowing demonstration during the induction but if you wish to learn more go to YouTube & search - How to Row a Boat.

• Any equipment including and not limited to, seat cushions, dinghy, oars or lifejackets lost during the stay will be charged to the Charterer.

• Boarding time at Palm Beach Ferry Wharf will be stated on the booking confirmation. Failure to be on time without sufficient notice may forfeit your stay with no refund. If you are running late, as a courtesy please contact us en-route.

• Late arrivals incur a fee of $100 per hour for our Staff to wait for you.  This fee will commence 30 minutes after the agreed departure time and must be paid prior to being taken to the yacht.

Cancellation and Postponement

• Any Charter cancellation or postponement is required to be in writing clearly outlining the reason, this can be emailed to hello@taylormadeescapes.com.au 

• If you cancel the Charter after payment, more than 14 days prior to the charter date, we refund 80% of total cost. 

• If you cancel within 14 days of the Charter date no refund will be given.

• If you postpone a Charter more than 14 days prior, you can change it once only. A postponement between 14 and 7 days has a fee of $100 and the new date is subject to availability. 

• A Charter cannot be postponed within 7 days of booked departure date unless by mutual agreement with Taylor Made Escapes under exceptional circumstances. 

• Failure to be at the departure location without notification within 30 minutes after the agreed departure time is deemed a cancellation & no refund will be given.

• Failure to arrive at the nominated location and board time or ‘no shows’, are deemed a cancellation and no refund will be given. 

Duration

• Please be at Palm Beach Ferry Wharf at least 15 minutes prior to your Charter, allowing plenty of time for parking.

• If a booking is made and you arrive late, the Charter will conclude at the original conclusion time.

• The Operator is not responsible for delays caused by late arrival of passengers or delays at wharf caused by crowds, arrival of other vessels or any other item or incident beyond our control. We accept no responsibility for delays at the point of disembarkation for reasons outside our control. e.g. another vessel at the wharf.

• Departure location is Palm Beach Ferry Wharf. Alternative pickup points can be negotiated at the time of booking. A fee is applicable if a pickup or drop off is required from another wharf. Travel time of the yacht to and from the other pickup location is outside the duration of the cruise.

• The Skipper has the right not to stop at a requested wharf or pickup point if they deem it unsafe to tie up. This may be for a variety of reasons such as shallow water, an operating ferry wharf, wind or sea conditions or a vessel is occupying the wharf.

• Smoking below decks is not permitted. Smoking is only allowed on the aft swim deck of the yachts.

Social Media

• The Skipper/Photographer will seek permission to take photos or video with the subject/s of the image.

• If you do not wish to be in social media posts, images, website or marketing material please advise the Skipper on boarding or prior to your experience.

• We encourage guests to share and tag @taylormadeescapes and #taylormadeescapes in Social Media posts, however if deemed inappropriate we have the right to request it be taken down.

• Taylor Made Escapes Social Media Accounts

Instagram - @taylormadeescapes 

FaceBook -   Taylor Made Escapes Yacht Charter and Accommodation

Linkedin - Taylor Made Escapes Yacht Charter and Accommodation

TripAdvisor - Taylor Made Escapes Yacht Charter and Accommodation

• Taylor Made Escapes is always interested in collaborations and cross promotions. Please contact us if you wish to discuss this. 

• Taylor Made Escapes has the right to use any images, video, review or other media to promote the business online, website, social media or in marketing material.